I contacted Moose to get a bottom bracket replacement for my bike because I could not pick the part from the online ordering so a nice employee (Étienne) set up a cart with the part and the other items I saw on the website that I wanted,,, the frame bag and a mud guard.. the bag and the mud guard shipped and the bottom bracket did not… it followed later after I mentioned that it was not in the parcel.. and when I got the bottom brack not all the hardware was included.. that is still not resolved… it has been a mixed experience. I need to say I’m really impressed with the frame bag. It’s tough AF and roomy , and holds very firmly in place so no rattling of the stuff I stuff into it . Great job on the bag ,, as such I brag about it to all I can.