Privacy Policy

Ensuring the privacy and security of your personal information is very important to us. Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.

Collected Information

We collect personal information when you sign up on our website or to our email mailing list; or contact us with a comment, question or complaint. This may include, for example, your name, date of birth, email address, postal address, telephone number, whether you are male or female and your product preferences.

Our Email List

When you sign-up to receive our emailing list, we may also collect optional information such as your name, post code, and product interests. We use this personal information to personalize our email messages and to enhance our product and service offerings.

Customer Service

When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.

Website Information Collected

You can our site without telling us who you are or providing us with any personal information. However, we collect the IP (Internet protocol) addresses of all of our visitors and other related information such as page requests and average time spent on our website. We use this information to monitor and improve our platform.

We use cookies and similar technologies to collect information about the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognise you when you return. We use cookies to better understand your use of our website so that we may continue to refine and improve it. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features on the Moose Bicycle website. The information collected through cookies may be combined with other identifiable personal information (such as demographic information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation.

Information We Share

We don’t transfer (or otherwise make available) your personal information to anyone else with the exception of third parties who provide payment services on our behalf. Also, we may use service providers to process data, host our website, and send emails, in order to help us better understand your use of our website and refine and improve the website. These companies may store and process this information in Canada or in the US.

All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable Canadian privacy laws. These companies are not authorised to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by applicable law.

We may also disclose specific personal information about you if required by law, governmental request or court order if, based on our good faith belief, it is necessary to conform or comply with such law, request or court order.

Retention Of Personal Information

We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.

Security Of Personal Information

Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorised service providers who require such information for the purposes described in this Privacy & Security Policy. To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.

Policy Changes

We may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. This Privacy & Security Policy was updated on January 1st 2014